Are you asking yourself, "How can I offer better user security in a COVID-19 safe way without degrading the user experience or invading their privacy?"
The answer is to Implement V2verify's Biometric Technology.
Specifics ...
Public Health Safety: V2verify works without a mask and doesn't require any physical contact on the user's part. The fact that the biometric is contactless protects the user from sharing germs.
Security: V2verify uses natural speech to authenticate a user. Our recent POC with a major telco produced a 99.4% accuracy rate, with zero false accepts, all while users spoke multiple languages and wore masks.
User experience: V2verify simply authenticates users by their voice, eliminating the need to remember or carry anything with them. It works in every channel of a customer journey (Mobile app, Web app, Chat, in-person, or over the phone). V2 provides the convenience users are accustomed to.
Privacy: The speech V2 collects for authentication is saved in a manner that renders the information useless on its own and cannot be reverse-engineered. Therefore, the biometric data cannot be used to profile or track a user now or into the future.
Want to see how?
Schedule a demo
Additional Q&A
Q. What if the user has a cold or is in a loud environment?
A. V2verify's voice biometric has a built-in AI that evolves the voice print as the user authenticates; the more the user uses, the authentication process gets smarter. It can factor in when you're tired, winded, or sick.
V2's technology also factors in the environments where you typically authenticate yourself.
i.e., your kids' soccer game or while at the grocery store.
Q. Voice reproduction technology is continually evolving; what are the chances of someone using a recording to access an account?
A. V2verify has integrated liveness technology, which prevents the use of a recording. As a bonus, this feature serves as a built-in double factor authentication (2FA)
Q. Is the technology hard to implement?
A. Integration with V2verify is a simple process. We can provide our technology through our app (v2branded or white-labeled), integrate it into an IVR, existing app (with an SDK), or other technology through an Open API. The system can be deployed on-premise, on any cloud platform, or a hybrid environment.
The ecosystem also scales easily and can be used for many use-cases without needing to modify the underlying technology.
Q. What is your customer onboarding process?
A. We can do customer onboarding as part of a live phone call, from existing recordings, or through a quick self-service process that is part of the app. For self-service onboarding, we capture the required speech and take the user through training exercises, so by the time they complete the enrollment, they are comfortable with the technology.
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